Privacy Policy

Compliance and Data Protection

At Heat & Home, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at heatandhome@gmail.com.

Information We Collect

We may collect identifiers (such as name, email, phone), commercial information related to orders, limited technical information (such as device type, browser, coarse location), and interaction data (pages viewed, time on page) generated during site use.

Lawful Bases for Processing

We process personal data under one or more lawful bases: your consent; contract performance or pre-contract steps; compliance with legal obligations; and our legitimate interests in running a safe, reliable service that users expect.

How We Use Data

Typical uses include account and order support, customer communications, improving content and navigation, security and fraud prevention, analytics to understand feature use, and meeting record-keeping obligations.

Cookies & Similar Technologies

We use essential cookies for core site functions and limited analytics cookies to measure performance. You can manage cookies in your browser settings; declining non-essential cookies may affect certain features without blocking basic navigation.

Sharing with Service Providers

We may share limited data with vetted processors that provide hosting, analytics, customer support, or email delivery. These partners are bound by contracts and may not use your information for their own purposes.

International Data Transfers

Your information may be processed in regions outside your jurisdiction. When we transfer data internationally, we use appropriate safeguards such as contractual clauses and access controls aligned with GDPR principles.

Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, to comply with laws, and to resolve disputes. When retention ends, we delete or irreversibly anonymize records.

Security Measures

We apply layered security, including transport encryption (HTTPS), hardened infrastructure, access-control policies, staff training, and monitoring. While no method is perfect, we continuously improve our safeguards.

Children’s Privacy

Our site is not directed to children under 13. If you believe a child has provided us personal information, please contact us so we can promptly remove it.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data; to restrict or object to processing; and to withdraw consent. We will not discriminate against you for exercising privacy rights.

How to Exercise Rights

To submit a request, email heatandhome@gmail.com from the address associated with your interaction, describe your request, and verify your identity as instructed. We respond within applicable legal timeframes.

Changes to This Policy

We may update this policy to reflect new features, legal requirements, or best practices. Material changes will be signposted on this page. Continued use of the site after updates indicates acceptance of the revised terms.