Terms & Conditions

Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. Heat & Home operates in accordance with international compliance requirements to ensure a safe and secure user experience.

User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

Contact Information

For questions or concerns related to our policies, please contact us at heatandhome@gmail.com.

Acceptance of Terms

By accessing the site, creating an account, placing an order, or using any feature, you confirm that you have read, understood, and agree to be bound by these Terms as well as any policies referenced here, including our Privacy Policy.

Eligibility

You affirm that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement. If you use the services on behalf of an entity, you represent that you are authorized to accept these Terms on its behalf.

Accounts & Security

You are responsible for safeguarding your credentials and for activities under your account. Notify us promptly of any suspected unauthorized access. We may suspend or disable accounts that present security risks or violate these Terms.

Orders, Pricing & Payments

Placing an order is an offer to purchase goods according to these Terms. We may refuse or cancel an order due to stock, errors, or suspected fraud. Taxes, delivery fees, and currency conversions may apply depending on your location and chosen method.

Shipping, Delivery & Risk of Loss

Estimated delivery timelines are informational. Title and risk of loss pass to you upon our transfer of items to the carrier. Inspect packages on arrival and report visible damage to the carrier and to us as soon as possible.

Returns & Refunds

We accept returns of unused items in original condition within a reasonable period as defined in our return instructions. Certain consumables or customized items may be non-returnable; any exceptions will be clearly stated at purchase.

Product Information & Availability

We aim for accurate descriptions and imagery, yet minor variations in color, grain, or finish may occur with natural materials such as cedar and stone. Availability is not guaranteed; quantities can be limited and subject to change.

Intellectual Property

All content, designs, text, graphics, logos, and media on the site are owned by or licensed to Heat & Home and protected by applicable intellectual-property laws. No rights are granted except as expressly provided herein.

Acceptable Use License

We grant you a limited, non-exclusive, non-transferable license to access the site for personal, non-commercial use. You may not copy, scrape, reverse engineer, or interfere with the service, nor post unlawful, deceptive, or infringing materials.

Third-Party Services & Links

Our site may contain links to third-party sites or services for convenience. We do not control and are not responsible for their content, policies, or practices. Use third-party resources at your own discretion.

Warranty Disclaimer

Except where prohibited by law, the services and content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Heat & Home and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill arising from or related to your use of the services.

Governing Law & Jurisdiction (Clarification)

For clarity in addition to the mandatory statement above, these Terms shall be governed by and construed in accordance with the laws of India. You agree that courts located in Maharashtra, India (including Nagpur) will have exclusive jurisdiction over any dispute, subject to applicable conflict-of-law rules.

Modification & Severability

We may update these Terms to reflect new features, legal requirements, or best practices. If any provision is held unenforceable, the remaining provisions will remain in full force and effect. Your continued use after updates constitutes acceptance.